At Jerusalem Sandals customer satisfaction is our highest priority. Our items are always handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us for an exchange within 30 days of the date of receipt.
We want you to love your Jerusalem Sandals as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right.
We offer a 30-day return/exchange period on all items ordered on jerusalemsandals.com
- Returns accepted for 30 days
- Free return shipping in the USA
- No restocking fee
- No final sale items
Any returned or exchanged items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from shark attacks made on a case-by-case basis)
To return or exchange a product
If your item(s) meets the criteria above, visit the Return Center and have the following ready:
Email confirmation 5 digit order number
Email address used at the time of purchase
You will be issued a prepaid shipping label to print out and send back the pair you would like to return. Please get those sent back ASAP (within 14 days) to avoid the label being canceled.
Please allow up to 7 business days for credit to clear.
Please feel free to contact our Customer Happiness and Wellness Team with any questions at firstname.lastname@example.org.
Does Jerusalem Sandals offer free shipping on all orders?
We do! We offer free shipping on all US orders through USPS or UPS (2-5 day service).
When will my order ship out?
We do our best to process and ship your Jerusalem Sandals at lightning speed, usually 1-2 business days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
When will I receive my order?
Transit times start from the date the order initially ships, not the date the order is placed. Here is a timeline of when you can expect your Jerusalem Sandals:
Timelines start from ship date. Please allow 1-2 business days for order to be processed.
Standard Shipping (2-5 business days) - Free within United States
Standard Overnight (1-2 business days) -
Orders to Hawaii and Alaska are sent via USPS Priority and typically takes 5-7 business days from the ship
How do I track my order?
Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking into your order information. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.
What is the return policy?
We want you to love your Jerusalem Sandals as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right. We now accept returns within 30 days of purchase for a refund. We will accept a return on Jerusalem Sandals items that are in new condition, unworn, and free of damages. Purchases must be made directly from JerusalemSandals.com. Original shipping is non-refundable including any expedited shipping options. If you purchased with another retailer, please contact them directly to coordinate a return. International customers, please email Support@JerusalemSandals.com for assistance on your return.
Do you ship internationally?
We do! Worldwide express shipping by DHL. Other carrier options and shipping costs will be available at checkout and are calculated based on your location and weight of order. We do our best to offer you a range of affordable, efficient, and fast options to receive your new Jerusalem Sandals outside of the US.
Please note, while international shipping costs are included & paid for with the order - duties, taxes & any applicable customs fees ARE NOT INCLUDED IN THE ORDER TOTAL, and will be the sole responsibility of the customer upon delivery.
Can I return my order from outside of the US?
Of course! If you don’t love your Jerusalem Sandals, you can return them back to us within 30 days of purchase as long as they are in new, unworn condition, free of damages and in the original packaging. We do not cover the cost of return shipping but you can send your return back to us with whichever carrier you like. Please obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.