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FAQ
Frequently Asked Questions
We do! We offer free Priority shipping on all US orders through UPS/USPS (2-5 day service).
We do our best to process and ship your Jerusalem Sandals at lightning speed, usually 1-2 business days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
Transit times start from the date the order initially ships, not the date the order is placed. Here is a timeline of when you can expect your Jerusalem Sandals:
Timelines start from ship date. Please allow 1-2 business days for order to be processed.
Standard Shipping (2-5 business days) - Free within United States
Standard Overnight (1-2 business days).
Orders to Hawaii and Alaska are sent via USPS Priority and typically takes 5-10 business days from the ship
Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking into your order information. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.
We want you to love your Jerusalem Sandals as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right. We now accept returns within 30 days of purchase for a refund. We will accept a return on Jerusalem Sandals items that are in new condition, unworn, and free of damages. Purchases must be made directly from JerusalemSandals.com. Original shipping is non-refundable including any expedited shipping options. If you purchased with another retailer, please contact them directly to coordinate a return. International customers, please email Support@JerusalemSandals.com for assistance on your return.
We do! Worldwide free shipping by US Postal Service first-class mail international. Other carrier options and shipping costs will be available at checkout and are calculated based on your location and weight of order. We do our best to offer you a range of affordable, efficient, and fast options to receive your new Jerusalem Sandals outside of the US.
Please note that all sizes on our sites are EU sizes. Refer to the size chart for help with size conversions.
Of course! If you don’t love you Jerusalem Sandals, you can return them back to us within 30 days of purchase as long as they are in new, unworn condition, free of damages and in the original packaging.
Most Jerusalem Sandals fit true to size and are available in EU sizes. Due to the nature of our hand stitched sandals, sizing may vary by style. Please check on each product page for sizing recommendations! Your Jerusalem Sandals will also slightly stretch with wear and conform to the shape of your feet.
Our sandals are fitted on a very average or medium sized last . If you are wide then we recommend contacting our customer service and we will “walk” you through :-) some suggestions. Here is the email address: support@JerusalemSandals.com
Our sandals are fitted on a very average or medium sized last . If you are wide then we recommend contacting our customer service and we will “walk” you through :-) some suggestions. Here is the email address: support@JerusalemSandals.com
All Jerusalem sandals are hand-dyed so there is a natural inconsistency to them. Take pride in it! Your sandals are one-of-a-kind!
Absolutely. Our natural leather will age beautifully and within hours of wearing them the leather will soften up and start molding to your feet. They will feel like custom made shoes just for you!
Jerusalem Sandals are designed to last through all your adventures. From long mountain hikes to short city walks,
these Jerusalem Sandals were made to endure. but they won’t last forever. There is a 360 day warranty on all orders purchased on JerusalemSandals.com. If your Jerusalem sandals incur any unfortunate damages due to manufacturing within 360 days of the purchase date, we'll be happy to help you get a new pair! For purchases made with other retailers, please reach out to the place of purchase.
We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on www.JerusalemSandals.com, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.
Accessibility Statement for jerusalem sandals
We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.
We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.
Web Content Accessibility Guidelines (WCAG) 2.2
Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.2). These guidelines outline four main principles that state that sites should be:
Perceivable - Information and user interface components must be presentable to users in ways they can perceive Operable - User interface components and navigation must be operable Understandable - Information and the operation of user interface must be understandable Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies
Accessibility Toolbar
This website uses Accessibly. App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.
Conformance status
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.1 level AA.
Technical information
Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:
- HTML
- CSS
- JavaScript
- NodeJS
- MongoDB
Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:
Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
Bigger cursor
Makes the cursor bigger and more prominent. Increases the size for better site browsing.
Invert colors
Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Reading Line
Add a supportive reading line to the site.
Readable fonts
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt Text and Images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.
Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.
Highlight links
Highlight links to make them more prominent.
Hide images
Hide images on the site. This provides better site readability for people with visual impairment.
Read page
A feature that allows a voice to read the text on your site out loud to visitors.
Give Us Your Feedback
We are committed to providing an accessible service.If you experience problems or have any suggestions for improvement please get in touch with us.We do continuous improvement based on your feedback.
Phone : 8183868381
Email : store@jerusalemsandals.com
Contact Form : View Now
We try to respond to feedback within 3 business days.
