At Jerusalem Sandals, customer satisfaction is our highest priority. Our items are always handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us for an exchange within 30 days of the date of receipt.

We want you to love your Jerusalem Sandals as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right.

Our Hassle-Free Return Policy Includes:

• 30-Day Returns: You've got a whole month to decide if they're the perfect fit.
• Free Return Shipping in the USA: No need to worry about return costs *.
• No Restocking Fees: We don't believe in penalizing returns.
• No Final Sale Items: Everything is eligible for return.
• Items Must Be in Original Condition:  Any returned or exchanged items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from shark attacks made on a case-by-case basis)
  
  

How to Return or Exchange Your Product:

If your item(s) meets the criteria above, head over to our Return Center and have the following details ready:

• Your 5-digit order number from the email confirmation.
• The email address you used at the time of purchase.

You'll be issued a prepaid shipping label—just print it out and send back the sandals within 14 days to keep the label active. Please allow up to 7 business days for the credit to clear once we’ve received your return.

For any questions, our Customer Happiness and Wellness Team is just an email away at support@jerusalemsandals.com.

Shipping Information:

• Free Shipping on All US Orders: We've got the shipping covered! Enjoy complimentary delivery via USPS or UPS, with your sandals arriving in just 2-5 business days.
• Fast Processing: We pride ourselves on swift processing times, usually within 1-2 business days. However, please note that holidays may extend this slightly. Orders placed on weekends or holidays will begin processing the next business day. You'll receive a shipping confirmation email with tracking as soon as your order ships.

When Will You Receive Your Order?

• Standard Shipping: 2-5 business days within the US—always free.
• Standard Overnight: 1-2 business days for those who just can’t wait.
• Next Day Express: Place your order by 11:00 am PST for next-day delivery.
• Hawaii and Alaska: Orders typically arrive within 5-7 business days via USPS Priority.

Order Tracking:

You can easily track your package through the shipping confirmation email. If you have an account with us, simply log in and check your order status. Didn't receive a confirmation email? Let us know, and we'll help track down your sandals.

Return Policy Details:

We want your experience with Jerusalem Sandals to be flawless. If your sandals aren’t exactly what you expected, we accept returns within 30 days of purchase for a full refund. Just make sure your sandals are in their original, unworn condition and were purchased directly from JerusalemSandals.com. Your first return from any order is on us, with free shipping. For any additional returns from the same order, a $10 shipping fee will apply. Please note that expedited shipping options are non-refundable. If you purchased through another retailer, please contact them directly to arrange a return. International customers, reach out to us at Support@JerusalemSandals.com for return assistance.

International Shipping:

Yes, we ship worldwide! We offer express shipping by DHL, with other carrier options available at checkout, tailored to your location and order weight. We strive to provide a range of affordable, efficient, and fast shipping options so you can enjoy your new Jerusalem Sandals, no matter where you are. Please be aware that while international shipping costs are included in your order, duties, taxes, and any applicable customs fees are not, and these will be your responsibility upon delivery.

International Returns:

Of course! If you don’t love your Jerusalem Sandals, you can return them within 30 days of purchase, as long as they’re in new, unworn condition, free of damages, and in the original packaging. Please note that we do not cover the cost of return shipping for international orders.