Returns & Exchanges
At Jerusalem Sandals customer satisfaction is our highest priority. Our items are always handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us for an exchange within 30 days of the date of receipt, provided: The item is unworn and in its original condition.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method. Please be sure to keep the Return Tracking Number. For your protection.
Return for a refund
We want you to love your Jerusalem Sandals as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right.
We now accept returns within 30 days of purchase for a refund. We will accept a return on Jerusalem Sandals items that are in new condition, unworn, and free of damages. Purchases must be made directly from JerusalemSandals.com. Original shipping is non-refundable including any expedited shipping options.
If you purchased with another retailer, please contact them directly to coordinate a return. International customers, please email Support@JerusalemSandals.com for assistance on your return.
We respect each individual’s right to personal privacy, and we are committed to protecting your privacy. All your personal information, including your postal and email address, are kept confidential at all times, even if you sign our guest book or write a product review. We do not sell, trade, or rent any information we collect from you to third parties.
All transfers between your computer and our site that may include sensitive information are encrypted using the industry standard SSL technology.
When you order from us, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number. Credit card numbers are discarded once your order is complete.
The information collected by us is used for processing orders, keeping you informed about your order status, for statistical purposes, and for improving our site and its performance.
All online transactions are handled with industry-standard SSL encryption. When your web browser is set to its defaults, a small yellow lock in the status line of your browser will appear. This lock signifies that all information being sent or received is using a SSL (Secure Sockets Layer). SSL is an advanced encryption technique that ensures secure data transfer between your browser and our server. You will initiate the secure connection automatically once you proceed to the check out. All communication from thereon — entering email address and password, your billing and shipping information as well as your credit card details — occurs through the encrypted (secure) channel.