Policies

Shipping Information & Policies:

All items are in stock and ship within 2 business days . If special shipping instructions are required, such as to an APO / AFO, or certain international destinations, please contact us in advance for arrangement.

Returns & Exchanges:

At Jerusalem Sandals customer satisfaction is our highest priority. Our items are always handmade with the highest quality materials, and with intricate attention to detail.If any of the items in your order are incorrect or defective in any way, please contact us for an exchange within 14 days of the date of receipt, provided:

The item is unworn and in its original condition.

Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method. Please be sure to keep the Return Tracking Number. For your protection.

Return for refund

Refund products must be returned within 14 days of having received the order. After this, it is at our discretion.
All items need to be authorized with RMA number prior to shipping to Jerusalem Sandals. (For RMA please contact: Store@jerusalemsandals.com)
For your full refund, please review the following return policy:

Refund Amount: The refund will be 100% of your purchase price.

Refund Period: Products must be returned within 14 days of having received the order. All products must be returned in their in their original condition and packaging . Purchaser assumes responsibility for return all damage to the product during the return shipment.

Privacy:
We respect each individual’s right to personal privacy, and we are committed to protecting your privacy. All your personal information, including your postal and email address, are kept confidential at all times, even if you sign our guest book or write a product review. We do not sell, trade, or rent any information we collect from you to third parties.

All transfers between your computer and our site that may include sensitive information are encrypted using the industry standard SSL technology.

When you order from us, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number. Credit card numbers are discarded once your order is complete.
The information collected by us is used for processing orders, keeping you informed about your order status, for statistical purposes, and for improving our site and its performance.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

Security:
All online transactions are handled with industry-standard SSL encryption. When your web browser is set to its defaults, a small yellow lock in the status line of your browser will appear. This lock signifies that all information being sent or received is using a SSL (Secure Sockets Layer). SSL is an advanced encryption technique that ensures secure data transfer between your browser and our server. You will initiate the secure connection automatically once you proceed to the check out. All communication from thereon — entering email address and password, your billing and shipping information as well as your credit card details — occurs through the encrypted (secure) channel.